Newest KB Articles

How To: Connect my Android based phone to the Hosted Exchange Server

Tue, 03 Aug 2010 10:59:25 GMT

Connect my Android based phone to the Hosted Exchange Server

How To: Switch my BlackBerry signal strength display from bars to dBm

Wed, 28 Jul 2010 14:44:27 GMT

Everybody likes seeing they've got full bars on their cellphone but what exactly do the bars translate to? Here's a great tip for converting the bars on your Blackberry into the actual dBm of the signal.

How To: Configure my iPhone for POP3/SMTP Hosted Email Access

Wed, 21 Jul 2010 15:25:42 GMT

On your iPhone, tap Mail or from the Home screen choose Settings > Mail > Accounts > Add Account

Choose your email account type:
1. Y! Mail (for Yahoo!)
2. Gmail
3. Mac
4. AOL
5. Other (choose other if you’re using our Hosted Email Service)
Click Other
Select a POP from the server type list
Enter your account information:
1. Enter your email address
2. The email server type (POP)
3. Enter your incoming mail server mail.<your domain>
4. Enter your outgoing mail server mail.<your domain>
5. Enter your user name (whole email address) and password for incoming and outgoing servers (you must enter your same user name and password for an outgoing server)

Change the password in talkswitch (pbx)

Tue, 29 Sep 2009 20:56:49 GMT

How to Change the password

How do I access my Hosted Exchange Web Based Email

Mon, 17 Aug 2009 13:34:38 GMT

To access your A&J Computers Inc web based Hosted Exchange email service using your browser, simply go to: http://mail.<yourdomain.com>

This will redirect you to the following web site automatically: https://exchange001.securednsserver.net/owa

Simply log in using your full email address and regular password. Outlook Web will appear - all changes you make here will be synchronized with your Outlook (or Entourage) client when you next open it up.

Hosted Email

Mon, 17 Aug 2009 13:27:09 GMT

Why am I missing some contacts from my Microsoft Exchange account when using BES?

Tue, 07 Jul 2009 16:15:09 GMT

if you have -any- entries missing all three of these: first name, last name & company, you may be missing one or more contacts. Fix these contacts in Microsoft Outlook (or Outlook Web Access) and wait a few minutes to see if they appear. If not, you should perform a full resync of your BlackBerry to BES/Exchange. Instructions can be found here:

How To: Force my blackberry to resync all items with my Exchange Server using BES

How To: Force my blackberry to resync all items with my Exchange Server using BES

Tue, 07 Jul 2009 16:08:13 GMT

How can I force my device to resync all of my contacts, email, calendar appointments, tasks, etc with what is in my Microsoft Outlook or Microsoft Exchange server.

How To: Setup Outlook to send and receive e-mails

Wed, 16 Jul 2008 19:35:23 GMT

Set Up an Outlook XP/2003 E-Mail Account

1.	Start Outlook, and on the Tools menu, click E-mail Accounts.
2.	Select Add New Email Account, then click Next. Mail option from the Add button
3.	Select POP3, then click Next.
4.	On the Internet E-mail Settings (POP3) page of the wizard, type your name as you want it to appear to everyone who gets e-mail from you and type your e-mail address. Under Server Information fill in the appropriate information below: Smtp: mail.<your domain> POP mail.<your domain> Under Logon Information, type your FULL EMAIL ADDRESS and password. Note: If you're concerned about break-ins to your e-mail, click to clear the check in the Remember Password box. You'll then be prompted for the password each time you send or retrieve mail. Clear the check box for Logon using Secure Password Authentication. Now Click on the “More Settings” button.
5.	On the Internet e-mail settings screen, click on the “Advanced” tab at the top.
	6. Change the Outgoing Server’s Port # from 25 to 4401
	7. Click on the Outgoing Server Tab Check the item “My outgoing server (SMTP) requires authentication. Also make sure the item “Use Same Settings as my incoming mail server” is selected
7.	Click the OK Button to return to the e-mail account setup window.
8.	Click Test Account Settings. The window should look as follows, if your receive an error message, make sure that all information is correct. Click Close.
9.	Click Next> to return to the list of e-mail accounts. Delete any other e-mail accounts you are not using (your old e-mail account for example)

How Do I Perform An Enterprise Activation on My Blackberry Device

Thu, 26 Jun 2008 12:29:37 GMT

1. You should receive an activation email with the activation password. Please use your regular email application (such as Outlook 2003 or Outlook Web Access) to open this email.

2. Open the Enterprise Activation program (Options > Enterprise Activation, Options > Advanced Options > Enterprise Activation, or Settings > Options > Advanced Options > Enterprise Activation) on the handheld and type the appropriate email address and activation password that were provided in the activation email.

This activation password is used only to activate your mailbox. The password is invalid after five unsuccessful activation attempts, and if you do not activate your handheld 48 hours after the password is created, the password expires and cannot be used. When the handheld is successfully activated, the password is removed from the BlackBerry Enterprise Server. You can always get a new activation password by calling the HelpDesk.

Wireless Enterprise Activation application: Enter password

Wireless Enterprise Activation application: Click Activate

4. After your click Activate on your Handheld, your device sends activation request: The handheld sends an activation request email to the user’s email account. This email contains information about the handheld such as routing information and the handheld’s activation public keys.

5. Server sends activation response: The BlackBerry Enterprise Server sends the handheld an activation email response that contains routing information about the BlackBerry Enterprise Server and the server’s public keys.

6. Device and server establish and verify keys: The BlackBerry Enterprise Server and the handheld establish a master encryption key. Both the BlackBerry Enterprise Server and the handheld verify their knowledge of the master key to each other. If key confirmation succeeds, the activation proceeds and further communication is encrypted.

BlackBerry handheld displays verification status

7. Service books sent: The BlackBerry Enterprise Server sends appropriate service books (for example, messaging service book, wireless calendar service book, browser service book) to the handheld. You can now send and receive messages on the handheld.

8. Data loaded: BlackBerry Enterprise Server sends the following data to your handheld:

calendar entries address book entries
tasks
memos
email messages
existing handheld options (if applicable) that were backed up through automatic wireless backup

BlackBerry handheld receives data

BlackBerry handheld displays activation status

9. Activation is complete!